Frequently Asked Questions
Everything you need to know about your glow journey with SkinShop.
Are your products cruelty-free and vegan?
At SkinShop, we prioritize ethical beauty. 95% of our catalog is certified cruelty-free, and we offer a dedicated vegan collection for our plant-based customers.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened products?
We offer a 30-day 'Glow Guarantee.' If a product doesn't agree with your skin, you can return it for a full refund or store credit, even if it has been opened.
Do you offer consultations for specific skin concerns?
Yes! You can book a free 15-minute virtual consultation with our licensed estheticians to build a personalized routine tailored to your skin type.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status directly through your SkinShop account dashboard.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Klarna.